Refund and Returns Policy – Rock Edge ICT
At Rock Edge ICT, your satisfaction is our priority. We take pride in delivering high-quality services in web design, graphics design, and ICT consulting. However, if for any reason you’re not fully satisfied, we’ve outlined our refund and returns policy below.
Service-Based Refund Policy
Our refund policy applies primarily to digital services and consultations, not physical products. Because of the nature of digital work and time-based consulting, returns are not always feasible, but we offer flexibility where applicable.
Eligibility for Refunds
- You cancel a service before work has commenced.
- The service delivered was significantly different from what was agreed upon in the project scope.
- There was a clear failure to deliver after confirmed payment and timeline.
All refund requests must be made within 30 days of the original purchase.
Non-Refundable Items and Services
Refunds will not be provided for:
- Work already delivered or partially completed and approved by the client.
- Custom designs or websites that have been signed off or used.
- Downloadable software, plugins, or digital resources once accessed or downloaded.
- Time-based consulting services already rendered.
Partial Refunds
In specific cases, a partial refund may be considered:
- Project cancellation midway due to mutual agreement.
- Technical issues that could not be resolved after multiple support attempts.
- Service dissatisfaction not caused by client miscommunication or delayed input.
Refund Process
Once your request is received and reviewed, we will notify you of the approval or rejection via email. If approved, your refund will be processed and credited to your original payment method within 5–10 business days.
Late or Missing Refunds
- Re-check your bank account.
- Contact your credit card company.
- Contact your bank.
If you’ve done all this and still have not received your refund, please contact us at info@rockedgeict.com.
Exchange Policy (For Digital Assets)
For items like licensed software or digital assets (if applicable), exchanges will only be made if the product is defective or inaccessible due to technical faults on our end.
Contact Us
If you have questions about your purchase, refund eligibility, or to submit a refund request, contact us directly:
- Address: 7 Silla Zeka Plaza, Utako, Abuja
- Email: info@rockedgeict.com
- Phone: +234 807 567 9060 | +234 706 497 7353